As the current COVID-19 situation is constantly evolving, we believe the virtual world and our technology will help keep businesses like yours interconnected. This technology creates a user friendly and hands on experience. Read our COVID-19 guidelines.

Frequently Asked Questions

Find answers to your questions below.

How do I log in as an Client?

1. Go to the VEM Platform website: https://admin.virtualeyesmedia.com/agent/login
2. Log in with your credentials.
3. Once logged in, you will be able to see all your tours.

How do I log in as an Agent?

1. Go to the VEM Platform website: https://admin.virtualeyesmedia.com/agent/login
2. Log in with your credentials.
3. Once logged in, you will be able to see all your tours you are an agent for.

What are the options available to give an agent?

If you hover over the ? on the page there is an explanation of what the field does.
General Information:
- Title
- Public Property Address
- Private Property Address
- Tour’s Client
- Summary
Contact Details:
- Contact Name
- Contact Email
- Contact Phone
More Settings:
- Size
- Units System
- Rooms
- Parking
- Bathrooms
- Accommodation
- Drone URL
- YouTube / Vimeo URL
- Treedis Password
- Matterport Password
- Facebook Page ID
- Facebook Messenger Greeting
- Treedis Link
- Music
Paywal Settings: Paywall On
URL Addons: click on the ‘here’ for explanations of each field. You can read more about parameters and their meanings.
- title
- brand
- hl
- tourcta
- dh
- mt
- nozoom
- pin
- mis
- qs
- gt
- hr
- portal
- f
- wh
- kb
- lp
- vr
- ts
Translations:
Enhancements:
- Brightness
- Saturation
- Contrast

How do I view my 3D Tour when logged in as Agent or Client?

When logged in, to the right of the 'General’ tab is the ‘3D Tour page.’ Click the '3D Tour page' and the tour will pop up on a new browser. 

How do I see the Analytics behind my tour’s visits?

When logged in as Agent or Client (if the Agent gave the client the ability to view Analytics) click on the ‘Analytics’ tab. 

Further questions?

Our team is happy to help.
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